Comments on: Nine Reasons The Vaguely Tech-Literate Hate Our IT Guy/Gal https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal Lollards in the high church of low culture Sat, 17 Feb 2007 11:29:28 +0000 hourly 1 https://wordpress.org/?v=6.4.3 By: Forest Pines https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-220833 Sat, 17 Feb 2007 11:29:28 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-220833 8: I have one branch manager I have to support who has a habit of trying to fix things – or, just interfere with them himself – and then denying all knowledge. He also actively refuses to help us diagnose things. This is a real conversation I had over the phone once:

Manager’s minion: The fax program isn’t working. We can’t send any faxes.

Me: Can you tell me when it was last working properly?

Manager’s minion: Well, I think it was working properly last week, but I’m not completely sure.

Manager (muffled, in the background): Don’t answer any questions! Just tell them they’ve got to come and fix it.

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By: ian https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219616 Thu, 15 Feb 2007 17:49:09 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219616 3: “This didn’t happen with Windows 98, NT, DOS, with a MAC…. Well its nice to have a history of the world of computing problems, but it is happening now.

Look, do you want to be treated like someone vaguely tech-literate or not?

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By: Pete https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219517 Thu, 15 Feb 2007 11:27:15 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219517 That’s why in the ideal world they get paid a bit more to do it. Like I get paid a bit more to be a first aider. ITS FIRST AID FOR COMPUTERS.

1. Actually gets more complicated, mainly because when you try to describe to them what happens on screen over the phone, they tend to use a smokescreen of tech jargon to confuse you.

My favourite was when I got a new computer last year which would crash (ie power failure) after 32 minutes. My diagnosis (fucked power supply) was ignored for over two weeks while they reinstalled windows, and double checked I wasn’t unplugging it on purpose. The interim solution (save everything every minute) clearly worked up to a point, but they were keen on ignoring the complex diagnostics I had done myself (ie timing each power crash to within a minute each way of 32).

We love the tech guys really. But then they love us!

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By: Kat https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219510 Thu, 15 Feb 2007 10:32:41 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219510 The ideal IT support situation actually would be one where every department has a slightly competent tech savvy person who gets a bit of extra money to do the support in their office.

Or just get the most tech savvy person on your team to do it anyway with no extra money. Yes Jim, I know how to open .pdf files. Yes of course I can show you how. I’m only arsing around on the internet anyway, I’m not busy

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By: Juliet https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219489 Thu, 15 Feb 2007 08:49:51 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219489 8. Of course, the flipside to this is people who come along saying “I’ve broken (whatever)” & you ask what’s happened & it transpires that instead of coming to tell you that they had broken (simpler thing), they tried to fix it themselves &, inevitably, broke it worse. This is particularly galling since I *don’t* do 4 or 7 & in the vast majority of cases have a this-working-day turnaround (immediate response if whatever it is is a showstopper).

Agreed that some variation on 1 is inescapable (because the time you don’t try the Obvious Solution is the time when it would have worked), & the rest are down to IT-person rubbishness.

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By: admin https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219379 Wed, 14 Feb 2007 18:56:38 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219379 :-)

i’m not denying they’re problems! Only #1 is inescapable, the rest are awful problems caused by badness and cluelessness on the IT guy’s part fo shizzle. (Leading me to believe perhaps 9 is true too)

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By: Elisha Sessions https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219367 Wed, 14 Feb 2007 17:53:29 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219367 10 “That’s not an actual problem, that’s just poor sysadmin”

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By: admin https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219353 Wed, 14 Feb 2007 16:43:26 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219353 RIGHT THEN

1 – you are among the 5% who try this AND DON’T JUST TURN THE MONITOR OFF AND ON.

2 – this is a sign of a STOOPID IT person. of course you have to check it works with the users privs – this is basic stuff

3/4/5/6/7/8 that’s poor sysadmin

9 no you smell

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By: Pete Baran https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219351 Wed, 14 Feb 2007 16:40:02 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219351 I got them to give me Workstation Only admin privs in the end cos I kept badgering them. Now I can watch DVD’s at work. And download nonsense but it involves slight fannydangle to do it, which is enough to stop me downloading every bit of nonsense I come across.

(Only boring work training DVD’s but you get the sausage.)

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By: admin https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219347 Wed, 14 Feb 2007 16:38:11 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219347 linking like that so it causes a posting trackback is INDEED a minor annoyance – but i aim it at WP.

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By: CarsmileSteve https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/comment-page-1#comment-219346 Wed, 14 Feb 2007 16:27:25 +0000 https://freakytrigger.co.uk/ft/2007/02/nine-reasons-the-vaguely-tech-literate-hate-our-it-guygal/#comment-219346 you just want admin privs on yr box so you can install all manner of nonsense don’t you (i know i do)?

also daerest IT people

installing website-blocking software, even if only for a minute, just after you’ve sent yr satisfaction survey out is not a way to guarantee a good response…

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